Shipping Information
Enjoy Complimentary Shipping on Every Order!
Here at Ketarah, delighting our customers starts with offering FREE shipping on every purchase you make. Experience the ultimate comfort without any extra shipping costs!
Order Processing Times: Your comfort can't wait, and neither should you. We aim to process and dispatch your order within 1-3 business days. Once your order is on its way, we'll notify you that it has been dispatched to our trusted shipping carrier and is en route to you. Please bear with us during peak and holiday seasons, as processing might take up to 7 business days.
Estimated Shipping Times: After dispatch, the journey to ultimate comfort begins. Your package's transit time will largely depend on your location. Check out the estimated shipping times for different countries on our shipping page. Remember, peak times and holidays might cause a bit of a delay, and international orders might face customs hold-ups. We appreciate your patience in these cases.
Ensuring Accurate Shipping Details: Accuracy is key to a swift delivery. Please make sure your shipping details are complete and correct at checkout to avoid any hitches. If our system spots a potential issue, our customer support team will reach out via email within 3 business days for confirmation. Without a response, we may have to cancel your order to avoid delivery issues.
Made a mistake? Email us at support@ketarah.com within 24 hours of your order. We'll do our best to make necessary changes, though we can't guarantee adjustments beyond this window.
On Delayed Deliveries: At Ketarah, we strive to get your order to you as promptly as possible. However, some things like weather conditions, courier delays, or other unexpected events could slow things down. If your order is delayed, we'll be in communication, working closely with our couriers to get your package to you ASAP.
Lost or Stolen Packages: Losing a package is frustrating, but don't worry—reach out to us at support@ketarah.com, and we'll assist you every step of the way. While Ketarah isn't responsible for lost or stolen items once dispatched, we'll help you contact the courier and guide you through their claims process. In certain cases, we may offer a replacement.
Our Right to Update Shipping Policies: Ketarah's Shipping Policy is subject to change. We encourage you to review it regularly to stay informed. Your continued patronage and use of Ketarah products signify your acceptance of our Shipping Policy, including any updates.
Have questions or need further clarification? Our customer service team is just an email away at support@ketarah.com. We're here to ensure your experience with Ketarah is as comfortable and hassle-free as our products.