Returns & Refund Policy

Your Comfort Journey with Ketarah

At Ketarah, our mission is to deliver products that enhance your comfort experience. We stand behind the quality and effectiveness of our range and suggest giving them a try for at least 14 days to see their full benefits. If, after this trial period and within 60 days of purchase, you find yourself not entirely satisfied, we're here to help. Simply reach out to us at support@ketarah.com for support and guidance on returns under our 60-day money back guarantee.

Order Changes & Cancellations

Got second thoughts? We understand. Any adjustments or cancellations need to be communicated within 24 hours of order placement. Beyond this window, it might be too late for changes as your order moves into processing. Cancellations within this timeframe are eligible for a refund, processed within 7 business days.

Our 60-Day Money Back Guarantee

We believe in the transformative power of our products and encourage you to experience them for at least 14 days. If you’re still not convinced, you’re covered by our 60-day money back guarantee. Just keep in mind, shipping fees aren't covered by the refund.

To kickstart your return, drop us a line at support@ketarah.com with your order details. Including your Order Number, or the Name and Email Address used at checkout can speed things up.

Damaged Items

We strive for perfection in every package sent your way. Should your item arrive with a defect or breakage, notify us within 72 hours at support@ketarah.com, with a photo of the damage, so we can arrange a replacement. Note, we can’t cover damage from regular use, wear and tear, or misuse.

Shipping & Delivery

Our goal is to get your Ketarah products to you swiftly. However, some things are beyond our control, like courier delays or customs hold-ups. For delivery issues, please contact the courier directly. Lost, stolen, or undelivered parcels fall outside our responsibility.

Incorrect Shipping Address

It’s crucial to double-check your shipping address at checkout. Mistakes not corrected within 24 hours mean we can’t resend or refund if the error leads to delivery issues.

Policy Updates

Ketarah reserves the right to modify our Return & Refund Policy. We recommend reviewing it periodically. Your continued use of Ketarah products after any updates signifies your agreement to the changes.

Thank you for choosing Ketarah. We’re dedicated to making your experience with us as comfortable as our products promise.